Frequently Asked Questions
Is Digilegal a law firm?
Why did you create Digilegal?
We wanted to solve these issues - we want everyone to easily access legal advice at an affordable price. We want to help people find a lawyer to advise them. We want lawyers to be able to advise their clients at an early stage so that they can mitigate the future risks of a dispute.
I have a dispute with someone. Can both of us use Digilegal?
Does Digilegal interfere with the lawyers’ work?
Are the replies pre-drafted / standardized?
Is my data safe?
What kind of reply do I get for the CHF 32 that I pay?
You will get a personalized reply from one of our partner lawyers and they may recommend what would be, in their opinion, the best way to move forward with your case.
Are you GDPR compliant?
What happens if I still need help, once I received a reply to my question or the delivery of the service?
Follow Up Question
Letter & Call
How does Digilegal select the lawyer for my question or service request?
- Geographical proximity to your legal issue
- Speaks the same language as you
- Is specialized in the relevant areas of the law
- Availability of the lawyer
- Proximity to competent courts
- Equal and faire distribution of questions among all Digilegal partners
- Absence of conflict of interests
Can I be refunded if I decide that I no longer want the service?
Do you really reply within 24 hours?
For example, if you ask a question on Tuesday 7 PM, the 24 hour deadline will start on Wednesday 9 AM CEST. by 11 AM on the next business day.
However, it is possible that the lawyer may seek to reach you to clarify your question or to perform a conflict check regarding your opposing party. If the lawyer is unable to reach you, the lawyer can delay their reply.
Likewise, if the lawyer runs into an emergency, there may be delays in the reply.
What if a lawyer doesn’t understand my question or concern?
What kinds of payments do you accept?
What is your pricing policy?
Why is there a 500 character limit for the question? Why can I not upload documents?
This character limit and the absence of documents allows us to offer you this advice for CHF 32.
If you need to entrust your case to a lawyer and initiate proceedings, our service is not for you. You should directly meet with a lawyer.